Free Shipping Over $49 10% Off First Order · Code XX2627VIP 30-Day Free Returns

FAQ

 
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Frequently Asked Questions

Everything before you order — shipping, sizing, customization, returns and more. If your question isn't here, our team replies within 24 hours.

OOrders & Payment

How do I place an order?
Pick your team from the menu, choose the style and size on the product page, then check out. Want your own name and number? See the Custom Jersey page and leave the details at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and JCB — all payments are processed through our secure, encrypted checkout. We never see or store your full card number.
Can I change or cancel my order?
Yes — contact us by email or live chat as soon as possible. Orders can be changed or cancelled free of charge any time before production begins (usually within 24 hours). Once a parcel has shipped, use the 30-day return process instead.
Do you have a first-order discount?
Yes — take 10% off your first order with code XX2627VIP at checkout.
Do you offer team or bulk orders?
Absolutely. Ordering 10+ jerseys for a club, company event or supporter group? Email jerseyprocare@hotmail.com with your team list and we will sort sizes, names and numbers in one go with bulk pricing.

SShipping & Delivery

How long does shipping take?
Orders leave our warehouse in 1–3 business days. US delivery takes 7–14 days, international 10–20 days. You get a tracking link the moment it ships.
Is shipping really free?
Yes — shipping is free on orders over $49 (US). Orders under $49 pay a standard rate shown at checkout.
Do you ship worldwide?
Yes — we ship to most countries, and every parcel is tracked door-to-door. If your country appears unavailable at checkout, contact us and we will confirm.
Will I pay customs or import duties?
International orders may be charged import duties or taxes by your country's customs authority. These are set by your government, not included in our prices, and paid by the recipient.
How do I track my order?
A tracking link is emailed the moment your order ships. Tracking can take 24–72 hours to show its first scan — if it has not updated after that, contact us and we will check with the carrier.
What if my parcel is lost or delayed?
If your parcel has not arrived within 7 days past the estimated delivery window, email us with your order number. We investigate with the carrier and reship or refund anything confirmed lost.
Can I change my delivery address?
Yes — any time before your order ships. After dispatch the parcel cannot be redirected, so double-check your address at checkout.

RReturns & Exchanges

What's your return policy?
30 days from delivery, unworn and unwashed, tags attached. Customized jerseys are final sale unless there's a defect. See the full Refund Policy.
How do I start a return or exchange?
Email jerseyprocare@hotmail.com or open the live chat with your order number and reason. We reply with return instructions and the return address — please don't ship anything back before contacting us.
Who pays for return shipping?
For size exchanges and change-of-mind returns, return shipping is paid by the customer unless we issue a prepaid label in your region. If the item is wrong, damaged or faulty, we cover all shipping.
When will I get my refund?
Within 5–10 business days after your return arrives and passes inspection, refunded to your original payment method. Your bank may take a few extra days to post it.
What if my jersey arrives damaged or it's the wrong one?
Contact us within 7 days of delivery with your order number and photos. We send a free replacement or a full refund — your choice — and pay all shipping.

PSizing & Products

How do I pick the right size?
Our jerseys run on true US sizing. Check the Size Guide, and if you're between sizes or want a looser matchday fit, size up one. Exchanges are free for 30 days.
Do you have women's and kids' sizes?
Yes — many styles come in men's, women's and youth cuts. Available sizes are listed on each product page.
Are the jerseys stitched or printed?
Our fan version jerseys have stitched crests and numbering, breathable performance fabric and a tailored fit.
What does "fan version" mean?
Fan version jerseys are made for supporters: stitched crests and numbering, breathable performance fabric and a tailored fit — at a fraction of an on-field jersey's price. We are not affiliated with or licensed by any league or club.
Are these official licensed jerseys?
No — they are fan edition replicas for supporters and collectors. All team and player names and trademarks belong to their respective owners and are used for identification only.

CCare & More

How should I wash my jersey?
Cold machine wash inside out, gentle cycle, no bleach. Hang dry — never tumble dry the numbering. Follow those three rules and it stays looking new.
How should I store my jersey between seasons?
Fold rather than hang long-term (hangers stretch the shoulders), keep it out of direct sunlight, and make sure the numbering is folded outward, not creased.
How do I contact customer service?
Email us anytime at jerseyprocare@hotmail.com or use the live chat — real people, seven days a week, and we reply to most messages within 24 hours.

Still have a question?

Email jerseyprocare@hotmail.com or use the live chat — real people, seven days a week, most replies within 24 hours.